Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, tools, and services provided by StrideScale AI Inc. (“StrideScale AI”, “we”, “us”, or “our”). By using our website or engaging our services, you agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

StrideScale AI provides AI automation and consulting services, which may include inbound lead processing, CRM automation, inbox and email workflows, sales automation, data analytics, and related implementation and advisory work. The specific scope, deliverables, fees, and timelines for any engagement are set out in a separate order form, proposal, statement of work, or written agreement (an “Order”). If an Order conflicts with these Terms, the Order controls for that engagement.

You agree not to:

• Use the services for any unlawful or fraudulent purpose;
• Infringe the intellectual property or privacy rights of others;
• Upload data you do not have the right to share, or that violates applicable law;
• Interfere with, disrupt, or attempt to gain unauthorized access to our systems; or
• Reverse engineer, copy, or resell our software, methodologies, or tools except as expressly permitted.

You are responsible for ensuring that any data you provide and your use of the services comply with the laws that apply to you.

Fees are set out in the applicable Order. Unless stated otherwise, invoices are due as specified in the Order, and fees are non-refundable except as required by law or expressly agreed. Late amounts may be subject to a reasonable interest charge. Fees are exclusive of applicable taxes, which you are responsible for.

You retain ownership of the data and materials you provide. We assign to you ownership of the deliverables, custom workflows, and automations we develop specifically for you and that you have paid for under an Order.

We retain ownership of our pre-existing intellectual property, software frameworks, general-purpose AI tools, methodologies, and reusable components, including any improvements to them. We grant you a non-exclusive license to use those components solely as embedded in your deliverables and for your internal business purposes.

• Data you provide or process through our tools remains your property and is used only to deliver the services.
• We do not sell, rent, or trade your data to third parties.
• We do not use your data to train public or shared AI models.
• Each party will protect the other’s confidential information using commercially reasonable safeguards. Where a separate confidentiality or data-processing agreement is in place, that agreement governs.

Our handling of personal information is described in our Privacy Policy.

Our services may integrate with third-party platforms (for example, email, CRM, or scheduling tools). Your use of those platforms is governed by their own terms, and we are not responsible for third-party services or their availability.

The website and services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or that outputs of AI systems will be accurate or complete. You are responsible for reviewing outputs before relying on them.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total aggregate liability arising out of or relating to the services will not exceed the fees you paid to us for the engagement giving rise to the claim in the twelve (12) months preceding the event.

These Terms apply while you use our website or services. Either party may terminate an engagement as described in the applicable Order. We may suspend or terminate access if you breach these Terms. On termination, you remain responsible for fees incurred, and provisions that by their nature should survive — including ownership, confidentiality, disclaimers, and limitation of liability — will continue.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Continued use of the website or services after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. The courts located in Ontario will have jurisdiction over any dispute, subject to any mandatory rights you have under applicable law.

Questions about these Terms? Reach us at sri@stridescaleai.com.